Shipping Policy
Shipping & Delivery
We Ship Worldwide and Free Shipping to Most Places!
| Country | Shipping Price(USD) | Delivery Time |
| U.S.A | 0 | FedEx/USPS/DHL(5-7 Working Days) |
| Canada | 0 | FedEx/USPS/DHL(5-7 Working Days) |
| Continental European countries | 0 | FedEx/USPS/DHL(7-10 Working Days) |
| Mexico | 24 usd | FedEx/USPS/DHL(7-10 Working Days) |
| Australia | 20 usd | FedEx/USPS/DHL(7-10 Working Days) |
| new Zealand | 20 usd | FedEx/USPS/DHL(7-10 Working Days) |
| Asian countries | 18 usd | FedEx/USPS/DHL(7-10 Working Days) |
| Africa country | 24 usd | FedEx/USPS/DHL(7-15 Working Days) |
| South American countries | 24 usd | FedEx/USPS/DHL(10-15 Working Days) |
| NOTE: 1. To order online only. 2. Other Countries, pls contact the service before ordering, Email: service@hairfayuan.com 3. If there are irresistible factors, please contact the local carrier customer service to verify the specific situation of the delivery. Please understand that the delivery may be delayed, and we will try our best to ensure the timeliness of delivery. |
Order processing time
We ship Monday through Saturday(GMT).
The processing time shows in the description box of the product page because different items have characteristic differences, the preparation of goods and production time differs.
You will receive a confirmation e-mail with the tracking link once your order is shipped out.
Express shipping options and any other third-party fees are non-refundable.
About the shipping method, if you want other shipping methods, please tell us before placing your order.
Most orders will be received with 3-7 business days, such USA, Europe, Canada. On very rare occasions, international shipping to some countries may take 10-15 days or even longer for some slow-to-ship countries such as Brazil, Mexico, and Romania. We are not responsible for any delays caused by the destination country's customs clearance processes.
Track Your Order
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.
Please allow 1-2 days for the tracking information to show.
In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
You can use the tracking number on the following tracking links to find the tracking status.
DHL: http://www.dhl.com/en/express/tracking.html
FedEx: https://www.fedex.com/en-cn/home.html
UPS: https://www.ups.com/WebTracking?loc=en_CN&requester=ST/
GES: http://www.zce.net.cn/home/en/index.asp
TNT: https://www.tnt.com/express/en_cn/site/shipping-tools/tracking.html
International Taxes And Duties
International customers are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Fayuan Hair, and thus cannot be refunded.
Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in the shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly.
We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at service@hairfayuan.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here(return policy). The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
Delivered But Not Received
All of our shipments include Tracking Number with Delivery Confirmation.
If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please check around first(neighbors, family, leasing office, monitor, etc), if still can't find it, contact us and the couriers in order to investigate this issue.
We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Please keep tracking your package to make sure getting the package successfully.
Fayuan Hair
Email: service@hairfayuan.com